PioHost (PioHost.co.uk) Review

Quick Information

PioHost are a new company to the industry, they were incorporated in December of 2016 with the UK Company number 10541202 and their website being located at PioHost.co.uk.

Their servers are based in the UK (specifically the Hydra Communications Ltd / Zare datacentre in London) and offer a wide range of servers from shared web hosting to SSD & HDD based VPSes.

Their WhoIS is also public, if you’re thinking of signing up with PioHost make sure to read their TOS and AUP so that you don’t run into any issues with your service. You may also want to read their Privacy Policy. PioHost can also be contacted on the phone by calling 0121 3188227 which is unique for a LowEnd host.

Since this host is still pretty new, I’ll update this post if anything that could effect my opinion of this host.

UPDATE 18TH JUNE 2017, my server is still performing very well, they moved location a while back from London to Bristol. I’m happy with my purchase.

UPDATE 19TH JUNE 2017, PioHost has been acquired by Access Internet Limited, the owners of Budget Node and PageClick.

UPDATE 24TH JUNE 2017, Since some people are reporting problems with the transition to the new owners, we will be lowering the reliability score of the review to 0 until all issues are resolved.



Pre Sales

I’ve had a pretty good experience with the Pre Sales support from PioHost.

I opened a ticket at 12:13PM on a Tuesday, the ticket was asking whether the special offer they were advertising on LowEndTalk was based on LXC or KVM or whether any thing similar was available as a KVM if it wasn’t.

I received a reply at 5PM the same day from Aaran explaining that they had lost their internet connection in the office that day and were working through a backlog of tickets because of this. He explained how the offer was for LXC normally but due to the slow reply he would make an exception and offer it to me as a KVM instead to which I agreed.

I replied at 6:25PM explaining how I would like to take this offer and a few questions about their Privacy Policy, they replied 5 minutes later with a high quality reply. I placed my order for the server after a few more back and forth replies (all very quick to get a reply) and it was deployed within around 10 minutes as it had to be done manually although I can assure you it is done instantly for normal orders.


Cost

PioHost offers a choice of VPS hosting, VPS reseller hosting, shared hosting and dedicated servers. All located in the UK with “free 100Gbps DDoS Protection provided by on site corero smartwalls”.

The prices for each service are as followed (at the time of this post)

  • Dedicated Servers from £60/mo
  • VPS Servers from £2.51/mo (excluding special offers)
  • VPS Reseller from £25/mo
  • Shared hosting from £0.99/mo

They also offer domain names as part of their offering but we wont be going into detail about them.

The server which we purchased to run this benchmark has the following specifications (this offer isn’t available normally, we recieved it as a special offer which you can see in the Pre Sales section of this review.)

  • 1x vCPU
  • 256 MB Ram
  • 5 GB HDD
  • 500GB Bandwidth
  • KVM
  • £10/yr / £5/quarter

Performance & Benchmarks

You can see a freevps.us/bench.sh and Speedtest-CLI test below

System Info
-----------
Processor : QEMU Virtual CPU version 1.5.3
CPU Cores : 1
Frequency : 3600.010 MHz
Memory : 246 MB
Swap : 62 MB
Uptime : 6 days, 9:57,

OS : Debian GNU/Linux 8
Arch : i686 (32 Bit)
Kernel : 3.16.0-4-686-pae
Hostname : piohost-review


Speedtest (IPv4 only)
---------------------
Your public IPv4 is REDACTED

Location Provider Speed
CDN Cachefly 30.4MB/s

Atlanta, GA, US Coloat 8.62MB/s 
Dallas, TX, US Softlayer 6.73MB/s 
Seattle, WA, US Softlayer 5.56MB/s 
San Jose, CA, US Softlayer 5.56MB/s 
Washington, DC, US Softlayer 10.2MB/s

Tokyo, Japan Linode 3.32MB/s 
Singapore Softlayer 4.17MB/s

Rotterdam, Netherlands id3.net 32.4MB/s
Haarlem, Netherlands Leaseweb 34.9MB/s


Disk Speed
----------
I/O (1st run) : 21.9 MB/s
I/O (2nd run) : 24.8 MB/s
I/O (3rd run) : 29.8 MB/s
Average I/O : 25.5 MB/s

To make sure there wasn’t a problem affecting the benchmark for the disk speed on this server, I opened a ticket with support. I’ll put more detail in the next section but they managed to fix the issue and I’ll post a new benchmark below with the correct speeds.

System Info
-----------
Processor : QEMU Virtual CPU version 1.5.3
CPU Cores : 1
Frequency : 3600.010 MHz
Memory : 246 MB
Swap : 62 MB
Uptime : 4:05,

OS : Debian GNU/Linux 8
Arch : i686 (32 Bit)
Kernel : 3.16.0-4-686-pae
Hostname : piohost-review


Speedtest (IPv4 only)
---------------------
Your public IPv4 is REDACTED

Location Provider Speed
CDN Cachefly 33.3MB/s

Atlanta, GA, US Coloat 8.95MB/s
Dallas, TX, US Softlayer 7.03MB/s
Seattle, WA, US Softlayer 5.96MB/s
San Jose, CA, US Softlayer 5.72MB/s
Washington, DC, US Softlayer 10.7MB/s

Tokyo, Japan Linode 3.20MB/s
Singapore Softlayer 4.55MB/s

Rotterdam, Netherlands id3.net 32.4MB/s
Haarlem, Netherlands Leaseweb 35.4MB/s


Disk Speed
----------
I/O (1st run) : 71.9 MB/s
I/O (2nd run) : 80.6 MB/s
I/O (3rd run) : 73.5 MB/s
Average I/O : 75.3333 MB/s

 


PioHost Technical Support

I had a good experience with PioHost support for the one issue I faced while testing their service. When I ran the benchmark for the server (which you can see before and afters in the previous section) it scored very lowly for the disk speed.

I opened a ticket at around 6AM, which is out of PioHosts support hours I should mention, and received a reply within an hour of when they were in support hours.

From then on I received a reply within 5 minutes of my reply. After I couldn’t get it working with the commands they were giving me they asked for access to the VPS to fix it themselves to which I agreed. After around 3 hours I got a reply saying the issue was fixed, I run the benchmark to confirm this and posted it above.

I’m very satisfied with the level of support I received from Aaran at PioHost and have no current issues with my VPS.


Extra Features

PioHost offers a free CloudStats system monitoring service for all of your servers hosted with them, it is similar to something such as NodeQuery but is contained inside of your client area. To set it up you run the command that it gives you as the root user of your server and wait for it to install, the stats should then show after a period of time.

I haven’t seen CloudStats with any other hosts before so it was quite a unique feature to me, it works pretty well and I have no complaints with it.

it seems that as I was writing this post they have updated and removed the CloudStats feature from their menu, you can still get to it by going to https://piohost.co.uk/index.php?m=csmonitoring when you are signed in however.


Conclusion

In conclusion I think that PioHost has potential to grow in the future, Aaran provides friendly support and so far my service has been quite stable. I like how they include DDOS protection on all of their plans by default and the prices they have gone for are quite sustainable.

If you are wondering whether or not you should sign up to PioHost as they are new, I would recommend that you give them a chance and try them out, you’ll most likely have a pleasant experience.


Leave your own experiences with PioHost in the comments below

3 thoughts on “PioHost (PioHost.co.uk) Review

  • 20th June 2017 at 9:18 PM
    Permalink

    Just a reminder that this host has just been bought out by “Acccess Internet Ltd” also known as BudgetNode, which have an absolutely terrible reputation for increasing prices with very little lead time and overall bad service.

    Reply
    • 23rd June 2017 at 7:19 PM
      Permalink

      Unable to edit my original comment but it seems that it has already begun. Clients are already recieving invoices of over double their original invoice for the rest of the year as well as random suspensions and terminations. One customer has also had their service shrunk from 2 to 1 cores and refused a refund as apparently “piohost” is not “piohost” so it is not their issue.

      Reply
    • 27th July 2017 at 4:31 AM
      Permalink

      They recently increased pricing for their $15/year KVM special but many months notice was given, so this is false. Where is this terrible reputation you speak of?

      I highly recommend them. Good service and fast support.

      Reply

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